1. Introduction
Shutter Square ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shuttersquare.net and use our photography class booking services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, email address, phone number
- Booking Information: Class preferences, booking history, attendance records
- Payment Information: Credit card details (processed securely via Stripe)
- Technical Information: IP address, browser type, device information
- Usage Information: Pages visited, time spent on site, navigation patterns
- Communication Information: Messages sent through our contact form
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and confirming your class bookings
- Sending booking confirmations and reminders
- Processing payments securely through our payment provider
- Responding to your enquiries and providing customer support
- Sending newsletters and promotional materials (with your consent)
- Improving our website and services
- Complying with legal obligations
4. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe handles all payment information securely in accordance with industry standards.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email services)
- Instructors: Photography instructors who conduct the classes you book
- Legal Requirements: When required by law or to protect our rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These help us understand how you use our site and allow us to improve our services. You can control cookie settings through your browser preferences.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for tax and legal purposes.
9. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10. Photography and Images
During our photography classes, photographs may be taken of participants for promotional and educational purposes. By attending our classes, you consent to being photographed. If you do not wish to be photographed, please inform the instructor at the beginning of the class.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Website: shuttersquare.net